Terms & conditions

These Terms and Conditions (“Agreement”) govern the relationship between Luna’s Wild Rides (“Company”) and the individuals or entities (“Client”) booking and participating in safari tours provided by the Company. By booking a safari tour with Luna’s Wild Rides, the Client agrees to be bound by these Terms and Conditions.

1. Booking and Confirmation:

1.1 Reservation: To secure a booking, the Client must complete and submit a booking form along with a non-refundable deposit as specified by the Company. The Company reserves the right to decline any booking at its discretion.

1.2 Confirmation: A booking is considered confirmed only upon receipt of the deposit and written confirmation from the Company. The Client will receive a Booking Voucher via email detailing the safari tour and services provided, as well as the payment information.

2. Payment:

2.1 Pricing: The pricing for safari tours is outlined in the Company’s current price list (the prices displayed in the Company’s website), or as agreed upon in a separate written agreement via email correspondence between the Company and the Client.

2.2 Deposit: A non-refundable deposit, as specified by the Company, is required at the time of booking. The deposit amount will be deducted from the total cost of the safari tour.

2.3 Final Payment: The remaining balance must be paid no later than 10 calendar days prior to the start of the safari tour, unless agreed differently between the Company and the Client via email correspondence. Failure to make the final payment may result in cancellation of the booking without refund of the deposit.

2.4 Method of Payment: Payments can be made by bank transfer, credit card, or any other method specified by the Company. Any additional fees associated with payment methods are the responsibility of the Client.

2.5 Confirmation of payment: After the Deposit payment has been reflected on the company’s account, the Client receives the Booking Voucher from the Company, confirming the payment of the deposit.

2.6 Changes in fees or taxes: In case park fees or government fees or taxes change between the moment of booking and the end of the trip, Company will inform all parties as soon as this change becomes known to Company and Company reserves the right to invoice these costs to the Client.

2.7 All hotels in Zanzibar charge a new infrastructure tax of $5 per person per night. According to Zanzibar’s tourism division policy, this has to be paid by the guests directly at the hotel’s reception at the time of check-in, and can not be prepaid by a tour operator on behalf of it’s guests.

3. Cancellation and Refunds:

3.1 Cancellation by the Client: In the event of cancellation by the Client, the following cancellation fees will apply:

– More than 21 calendar days prior to the start of the safari tour: Loss of deposit,

– 10 to 21 calendar days prior to the start of the safari tour: 50% of the total tour cost,

– Less than 10 calendar days prior to the start of the safari tour or no-show: 100% of the total tour cost,
unless the cases when article 3.3 applies.

3.2 Cancellation by the Company: The Company reserves the right to cancel a safari tour in exceptional circumstances beyond its control, such as natural disasters, political instability, or unforeseen operational constraints. In such cases, the Client will receive a full refund of all payments made to the Company (unless the cases when article 3.3 applies).

3.3 Cancellation terms can vary per tour. If a different policy applies to a certain tour, the Company will inform the Client before the booking.

3.4 Any additional fees (e.g., bank charges) associated with refund to the Client are the responsibility of the Client.

4. Travel Documents and Insurance:

4.1 Travel Documents: The Client is responsible for obtaining and carrying all necessary travel documents, including valid passports, visas, and vaccination certificates. The Company will not be held liable for any costs or losses incurred due to the Client’s failure to obtain or carry the required travel documents.

4.2 Travel Insurance: The Client must have comprehensive travel insurance covering medical expenses, personal accidents, loss or damage to personal belongings, trip cancellation, and any other potential risks associated with the safari tour. The Company may request proof of insurance from the Client.

5. Safari Tours:

5.1 Itinerary Alterations: The Company reserves the right to modify the itinerary or accommodation arrangements due to unforeseen circumstances, such as weather conditions, wildlife movements, or safety concerns. Every effort will be made to provide alternative arrangements of equal value.

5.2 Travel times and distances: The driving or walking times and distances indicated in the itinerary description are approximate and are for informational purposes only. They can vary due to numerous factors, such as the situation on the road, weather conditions, stops along the way, fitness level of the group and others.

5.3 Health and Fitness: The Client must ensure they are in good health and have the physical fitness necessary to participate in the safari tour activities.

5.4 Code of Conduct: The Client agrees to abide by local laws, regulations, and customs during the safari tour. Disruptive behavior, non-compliance, or any activity that may endanger the safety or well-being of others may result in the Client being excluded from the tour without refund.

6. Liability and Indemnity:

6.1 Limitation of Liability: The Company shall not be held liable for any loss, damage, injury, delay, or expense caused by factors beyond its control, including but not limited to acts of nature, accidents, or mechanical breakdowns.

6.2 Indemnification: The Client agrees to indemnify and hold the Company harmless from and against any claims, losses, damages, liabilities, and expenses arising out of the Client’s participation in the safari tour.

7. Governing Law and Jurisdiction:

7.1 This Agreement shall be governed by and construed in accordance with the laws of Tanzania. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Tanzania.

By booking a safari tour with Luna’s Wild Rides, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions in their entirety.